RETURNS

All sales from this site are final. These items are being sold as "B" stock. They have the same form, fit, and function as the new version, but may contain finishing defects, minor scrapes/scuffs, small dents, cosmetic defects, etc. Due to all sales being final, we strongly suggest contacting our sales team by emailing support@provenlocks.com prior to purchasing to ensure you are selecting the correct product. Please include a picture of your trailer coupler and/or wheel size (whichever is applicable to your order).

SHIPPING

All orders placed for in-stock items before 2pm EST will ship the same day, in most cases. Please allow an additional 24 hours processing time on all orders that have specified to be "keyed-alike". Standard Flat Rate shipping option may be USPS or UPS (determined by shipper) and will carry a 2-6 day delivery time. 

Proven Industries promises to ship orders in the shipping manner chosen by the customer.  Please be aware that ship times shown at check-out are estimated by UPS and/or USPS, not Proven Industries and are not guaranteed.  Proven Industries does not guarantee delivery time - only shipping method chosen.  Any discrepancies due to delivery time will need to be remedied with the specified carrier.  Proven Industries does not ship on Saturday or Sunday.  All orders placed after 2pm EST on Friday will be shipped the following Monday (excluding holidays).

WARRANTY

Due to the nature of these products, all sales are final. These products go through several inspection steps prior to packaging to ensure they are the highest quality (for what they are). You will not be receiving items that are rusted, heavily used, or have damage that would compromise the form, fit or function of the product. Product finishes will age through normal wear and tear and are not covered under warranty. You should only use our products in the manner intended in their design. Most of our products require some minimal maintenance to continue to work as they did when they were new.